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Forum Discussion
D7000 ANNOUNCED FW UPDATE: NEVER ARRIVED
Case #: 27710100 Case Summary: Readycloud: cannot upload files Product: D7000 Update from NETGEAR: Dear Mr. Girardi, Thank you for having enabled the Netgear support. Following feedback we ...
Luckily for me, in Italy Netgear doesn't handle warranties but delegates to whoever sold the product. In my case this was Amazon: I already returned the router and as soon as I get the refund I'll get an Asus or D-Link. I've been using Netgear products since forever, with this one they lost a customer.
PS: Providing only 90 days of free support... really? What's up with that?
David_g wrote:PS: Providing only 90 days of free support... really? What's up with that?
Sadly, that is pretty well the industry standard. It is something that the American corporations have wished on the world.
This may have something to do with the hopeless consumer protection in the USA. As you have found, European law, which is probably where Italy got its rules and regulations, is more consumer friendly.
Some companies don't offer any free support.
Netgear adds to the scam by trying to persuade people who call support to buy expensive contracts. As messages here show, even when people do sign up there is no guarantee that support will fix their problems.