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Forum Discussion
Cannot Turn off Smart Connect!
Honestly, about ready to just be done with this RS500 router. Today, it decided to turn on Smart Connect all by itself....we suddenly could not find our network SSIDs. Logged in, found that Smart C...
Is there anyone from NG that could weigh in here? Like, what has happened....how did this just turn itself on in the middle of the day, and now we cannot uncheck the setting?
Which browsers did you try? MS Edge, Firefox or Opera?
Can you access it by using the Nighthawk mobile app?
Can you select manual channels 1 and 40 or 11 and 48?
Can you disable the wifi radios all together?
How about powering OFF the router for 30 seconds then back ON?
Brand and model# ISP modem/ONT that the RS router is connected too?
Not sure what Opera is, but Edge, Firefox, Chrome, also private windows for each of those.
Noted earlier, the app does not have any controls for smart connect
Channels I can select but since SC is on, I cannot separate out the SSIDs, pw, or choose what bands I want devices to connect to.
I did turn off the radios, back on...hid the ssids, and even installed last version of FW. no change. so I updated back to current fw.
I have turned the router off and on so many times now I cannot even remember lol. every time, it comes back locked on SC, cannot turn it off.
Modem is my Moto MB8600, has always been fine. like i said, this just happened out of nowhere midday yesterday. we were in living room, suddenly lost wifi. noone could find their ssids. logged in, saw SC was now on, and we cannot turn it off. It just did it all on its own while we were just playing a board game.
And if you factory reset and router and setup from scratch using a wired PC and web browser?
The router would not auto re-enabled this on it's own. Anyone else have access or used the NH app to connect to the router?
Is there anyone from NG that could weigh in here?
(sigh) Netgear provides 90 days of 'complimentary support' with a new purchase (from an authorized reseller). After that, the customer can contact Netgear support only after purchasing a support contract. Thus, support staff are communicating with paying customers and engineering staff are working on assigned projects.
Many of us came to the Community Forum because our '90 days' were long past and we were reluctant to pay to talk to some 'level 1' person.
The RS500 has appeared quite often in the Forum the past few months, so there is an outside chance that someone from Netgear may weigh in, but........
I just sent a PM to Router2371 to see if we can get the router's config file. Thanks.
