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Forum Discussion
Router2371
Aug 02, 2026Aspirant
Cannot Turn off Smart Connect!
Honestly, about ready to just be done with this RS500 router. Today, it decided to turn on Smart Connect all by itself....we suddenly could not find our network SSIDs. Logged in, found that Smart C...
HappyCat
Aug 03, 2026Luminary
Router2371 wrote:Is there anyone from NG that could weigh in here?
(sigh) Netgear provides 90 days of 'complimentary support' with a new purchase (from an authorized reseller). After that, the customer can contact Netgear support only after purchasing a support contract. Thus, support staff are communicating with paying customers and engineering staff are working on assigned projects.
Many of us came to the Community Forum because our '90 days' were long past and we were reluctant to pay to talk to some 'level 1' person.
The RS500 has appeared quite often in the Forum the past few months, so there is an outside chance that someone from Netgear may weigh in, but........
BH_C
Aug 03, 2026NETGEAR Expert
I just sent a PM to Router2371 to see if we can get the router's config file. Thanks.