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Forum Discussion
Cannot Turn off Smart Connect!
Honestly, about ready to just be done with this RS500 router. Today, it decided to turn on Smart Connect all by itself....we suddenly could not find our network SSIDs. Logged in, found that Smart C...
I have posted this before...doing so again, as I am looking for further help. Each day, normally around 3pm. my devices lose connection and freeze up. Sometimes my digital photo frames and ALWAYS my Amazon Echo Show 5. I have done factory resets on the devices. I have unplugged the units and the RS500 router a hundred times. I even just did a factory reset on the RS500, but that was because it turned on Smart Connect by itself and grayed out the option to turn it off. Even with all that, each day, my items freeze around the same time. The only thing I can think of is the DHCP leases ending every 24 hours. Is there any way to exclude a device from doing so? I have already set a reserved IP address using the mac address of my echo show 5. Has not helped. I did an experiment and connected it to my phone as a hotspot around 250pm....it did NOT freeze up at 3 as it normally does. So it seems to be the router.
Does anyone have any ideas, solutions....does anyone else have this issue? I am on the latest firmware. I did also re-flash to last FW...same problem. So went back to the current FW. I have tried everything I know to do....turned off and on protection engine, QoS, etc. I really thought that by reserving the IP address, it would fix it for the echo show 5, but nope. Thanks.
What was the results of the PM with NG? Did they send you any information or a build of beta FW?
No. They just told me to do a hard reset. Which did get it so I could uncheck the Smart Connect. However, when I re-loaded the saved configuration, it went back to forced on, unable to be turned off. So there is SOMETHING in a setting that is forcing that on. They do not know what what or why. Told me to just do another hard reset. And still no answer on why my devices freeze up every 24 hours. Not helpful at all. Which is why I am posting here again. They have no idea why it is doing that, or forcing on Smart Connect all on its own.
If your loading the saved configuration from file, then you maybe introducing the issue. Older saved configuration files may get into a incompatibility state with newer versions of FW which new changes in FW can cause backup configurations to network right or induce problems. Seen this many times before with other users. With new FW, if issues are seen and factory resets are performed and backups re-loaded and problems are still seen, please factory reset the router and this time, don't load the backup configuration from file, setup the router from scratch. Once set up and things are running ok or good, Then save off a new backup configuration to file.
Hope NG can help with the device freezing. Possible the old back up could be causing this with newer FW version.
No. They just told me to do a hard reset. Which did get it so I could uncheck the Smart Connect. However, when I re-loaded the saved configuration, it went back to forced on, unable to be turned off. So there is SOMETHING in a setting that is forcing that on. They do not know what what or why. Told me to just do another hard reset. And still no answer on why my devices freeze up every 24 hours. Not helpful at all. Which is why I am posting here again. They have no idea why it is doing that, or forcing on Smart Connect all on its own.
Anyone have any ideas?
Hi Router2371,
I have sent you a private message. Please kindly check it when you have a moment.
