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Forum Discussion
Cannot Turn off Smart Connect!
Honestly, about ready to just be done with this RS500 router. Today, it decided to turn on Smart Connect all by itself....we suddenly could not find our network SSIDs. Logged in, found that Smart C...
What was the results of the PM with NG? Did they send you any information or a build of beta FW?
No. They just told me to do a hard reset. Which did get it so I could uncheck the Smart Connect. However, when I re-loaded the saved configuration, it went back to forced on, unable to be turned off. So there is SOMETHING in a setting that is forcing that on. They do not know what what or why. Told me to just do another hard reset. And still no answer on why my devices freeze up every 24 hours. Not helpful at all. Which is why I am posting here again. They have no idea why it is doing that, or forcing on Smart Connect all on its own.
If your loading the saved configuration from file, then you maybe introducing the issue. Older saved configuration files may get into a incompatibility state with newer versions of FW which new changes in FW can cause backup configurations to network right or induce problems. Seen this many times before with other users. With new FW, if issues are seen and factory resets are performed and backups re-loaded and problems are still seen, please factory reset the router and this time, don't load the backup configuration from file, setup the router from scratch. Once set up and things are running ok or good, Then save off a new backup configuration to file.
Hope NG can help with the device freezing. Possible the old back up could be causing this with newer FW version.
No. They just told me to do a hard reset. Which did get it so I could uncheck the Smart Connect. However, when I re-loaded the saved configuration, it went back to forced on, unable to be turned off. So there is SOMETHING in a setting that is forcing that on. They do not know what what or why. Told me to just do another hard reset. And still no answer on why my devices freeze up every 24 hours. Not helpful at all. Which is why I am posting here again. They have no idea why it is doing that, or forcing on Smart Connect all on its own.
Thanks, I did already reset and then made a new configuration backup
Thanks for confirming.
Looks like NG will not be helping me with what is clearly an issue with their product. Just came back to me with this:
Upon reviewing your account, I noticed that both your hardware warranty and Technical support plan have expired. Given this situation, we recommend considering the purchase of a Technical Support Plan. This plan provides you with comprehensive phone, chat, and email support, allowing us to assist you through remote access and explore all possible solutions together. The available options for Premium Support are as follows: - 12 Months: USD 99.99 - 24 Months: USD 169.99
Never buying NG again. Their products are just abysmal. Never had these issues with my ASUS router. Only reason I changed was because I wanted wifi 7 with WAN aggregation. Should have stayed with Asus.
So with the factory reset and not loading any backup files, your able to disable Smart Connect and have your devices connect?
Maybe put the ASUS router online as your host router and try the RS router in AP mode?