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Forum Discussion
Mikaelan95
Aug 23, 2025Follower
Did update now router keeps dropping wifi
My Nighthawk BE12000 WiFi 7 Tri-Band Router (RS500) is about only 5 months old. It had been working great not any full issues well now it has started dropping randomly and my fiber link box shows i s...
FURRYe38
Aug 23, 2025Guru - Experienced User
How did you update the FW on the RS router? Manually is suggested:
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
Please try a factory reset on the RS and setup from scratch using a wired PC and web browser:
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
What is the brank and model # of the Fiber Link box/Modem/ONT?
What channels are you using on the RS router? Try 1 and 40 or 11 or 48?