NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Having issues with connecting to the internet on 10G port from ISP: Optimum
Having issues with connecting to the internet on 10G port from ISP: Optimum. The 10G port is in bridge mode where it is suppose to give a public ip. The router is not able to get a lease from DHCP. T...
🙂I had a senior technician come in from ISP. After they saw it working on my laptop directly. They said it is an issue with the router configuration.
IF the ISP is using DHCP then the RBS defaults to DHCP on first setup. Should be no configurations needed.
Try a full power OFF of the modem. Factory reset the RS and during the reset, power ON the Modem. After the modem comes to ready, walk thru the setup wizard with a web browser on the RS:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
During the setup wizard, should see progress of checking for internet access here. Does the setup wizard report a problem during this section of the setup wizard?
It just says no internet connected. When the wire is connected. The wan light goes red then turns off
Sure I can try on my old R7000 NH.
Let us know how that goes.
No luck, do you think it might be a compatibility difference with the SFP+ to RJ45 module that comes with my ISP modem?
OH, I didn't know you had a SFP module. Ya, anything is possible.
There a brand and model# of that SFP mod?
Not sure of the model, but it is from the ISP Optimum themselves. And they lock that port to only use their modules.
It is a module that outputs in RJ 45K. Something to get with the ISP about. Let them know two different routers are not connecting to this SFP module.
So netiehr RS700 or R7000 works, but the connection to a laptop works? and the Internet LED on the RS700 is amber?
Can you go to the RS700's Web GUI to check the status for the WAN port? If you go to the Advanced tab from the GUI, you can see a dashboard and there is a tile named "Internet Port". Click on the "Show Statistics" button on the tile, it will pop-up the "Show Statistics" windows showing the physical link speed for each port. What does it show for the WAN port in the Status column?
In addition, on the Web GUI Advanced dashboard, please click on the Connect Status button to bring up the Connect Status window, and check if there is no IP address acquired.
We may need some logs from the RS700, I will send you a private message for the instructions to collect the debug logs. Thanks.
So neither RS700 or R7000 works: Correct
but the connection to a laptop works?: Correctand the Internet LED on the RS700 is amber?: Correct, only for few second then turns off
Can you go to the RS700's Web GUI to check the status for the WAN port? If you go to the Advanced tab from the GUI, you can see a dashboard and there is a tile named "Internet Port". Click on the "Show Statistics" button on the tile, it will pop-up the "Show Statistics" windows showing the physical link speed for each port. What does it show for the WAN port in the Status column?: Link down
In addition, on the Web GUI Advanced dashboard, please click on the Connect Status button to bring up the Connect Status window, and check if there is no IP address acquired. : Nope, 0.0.0.0
10G port on the modem is outputting from a SPF+ to RJ45 transceiver