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Having issues with connecting to the internet on 10G port from ISP: Optimum
Having issues with connecting to the internet on 10G port from ISP: Optimum. The 10G port is in bridge mode where it is suppose to give a public ip. The router is not able to get a lease from DHCP. T...
So netiehr RS700 or R7000 works, but the connection to a laptop works? and the Internet LED on the RS700 is amber?
Can you go to the RS700's Web GUI to check the status for the WAN port? If you go to the Advanced tab from the GUI, you can see a dashboard and there is a tile named "Internet Port". Click on the "Show Statistics" button on the tile, it will pop-up the "Show Statistics" windows showing the physical link speed for each port. What does it show for the WAN port in the Status column?
In addition, on the Web GUI Advanced dashboard, please click on the Connect Status button to bring up the Connect Status window, and check if there is no IP address acquired.
We may need some logs from the RS700, I will send you a private message for the instructions to collect the debug logs. Thanks.
So neither RS700 or R7000 works: Correct
but the connection to a laptop works?: Correct
and the Internet LED on the RS700 is amber?: Correct, only for few second then turns off
Can you go to the RS700's Web GUI to check the status for the WAN port? If you go to the Advanced tab from the GUI, you can see a dashboard and there is a tile named "Internet Port". Click on the "Show Statistics" button on the tile, it will pop-up the "Show Statistics" windows showing the physical link speed for each port. What does it show for the WAN port in the Status column?: Link down
In addition, on the Web GUI Advanced dashboard, please click on the Connect Status button to bring up the Connect Status window, and check if there is no IP address acquired. : Nope, 0.0.0.0
10G port on the modem is outputting from a SPF+ to RJ45 transceiver