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Forum Discussion

Aspirant

May 13, 2025

I'm having the same problem on my RS300 with firmware V1.0.1.90

Were you able to solve this issue? I'm having the same problem on my RS300 with firmware V1.0.1.90.

Guru - Experienced User

May 14, 2025

Lets factory reset the router and setup from scratch now that you have FW updated.

Does this happen with both wireless and wired devices?

What channel configurations are currently set on the router?

Is Smart Connect enabled on the router or disabled?

Do you see Protection Engine on the routers web page? if so, disable it and test:

https://community.netgear.com/kb/en-home-nighthawk-knowledge-sharing/netgear-nighthawk---protection-engine-feature-faq/2456234

treefrog7
Aspirant
May 14, 2025
The issue only happens on wireless.
Channel configuration: Auto, 48, Auto (I changed the 5 GHz to 48 as a troubleshooting step; it didn't help)
Yes, Smart Connect is enabled.
No, I don't see Protection Engine

FWIW, I've had this issue on the regular network and the guest network.

I'll try a factory reset and report back.
- FURRYe38
  Guru - Experienced User
  May 14, 2025
  After the reset and setup from scratch, try setting manual channels 1 and 40.
  - treefrog7
    Aspirant
    May 15, 2025
    I've made the changes. It might take a few days to determine their effect. For whatever reason, the lag only happens when I'm in a live video call. Playing a recording of one works fine.