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Solved
MAC Address Issue
I set up my new Netgear router today. I had significant trouble establishing an Internet connection. I was previously using a Spectrum router. I was trying to install the new Netgear router to use wi...
Thank you! I ended up doing a factory reset of the ISP modem and that worked.
What NG router model do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Something the ISP should be able to help with regarding there hardware and MAC addresses. IF the NG router is new then only detect what the ISP modem is giving them and modem passes thru the DHCP or Spoof MAC address information to the router if needed.
Ask them about facotory resetting the ISP modem.
Thank you! I ended up doing a factory reset of the ISP modem and that worked.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡