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Forum Discussion
Netgear Horror Story
Short version...two Nighthawk 7 routers (BE9300s) since Saturday (3 days ago), have been basically bricked by Netgear's atrocious tech support. 10 hours in 2 days on the phone, on hold with the w...
Thanks for reaching out, I appreciate it. This is an atrocious company.
At this point, there is nothing that can be done. I've reached the end of their scripted troubleshooting. They admitted that their engineers need to address it but they're refusing to let me talk to them because somehow 11 hours worth was not enough.
Ill be publishing all of the phone calls, emails, etc shortly when I go back to ASUS.
Thank you again. :-)