Forum Discussion

grasshopper1969

Guide

Apr 14, 2025

Netgear RS600 internet stalled over 3-5 week uptime

Hi everyone, I'm seeing an issue over time usually every 3-5 weeks of uptime with my RS600, this issue may not be a RS600 issue as it could be an ONT issue but I doubt it the way it behaves after RS6...

FURRYe38

Guru - Experienced User

Apr 14, 2025

I belive that NG separates the uptime seen on the WAN Port vs LAN port and rest of the system. NG seems to track the WAN port separately and if it goes down or connection is lost then returned, this resets the uptime for the WAN port only. You can check the over all system up time from the routers debug page to compare as well at 192.168.1.1/debug.htm. This only gets reset if a reboot or factory reset or power cycle occurs.

grasshopper1969

Guide

Apr 15, 2025

Thanks for the reply, the issue is once RS600 reconnects from a dropout, I'm guessing from ISP or ONT it appears that is only runs for a minute then internet connection stops, has no traffic throughput and unable to receive or send data until a full reboot is done yet specs say its all connected & good still at the time of original dropout & re-connect.

FURRYe38
Guru - Experienced User
Apr 15, 2025
The WAN port and RS would be reporting this event and thus resetting the uptime.

I'd contact the ISP and have then look at the interface device and look at the timeframes when this happens that you see this and see if there is anything they can help with...

BH_C
BH_C
NETGEAR Expert
Apr 18, 2025
Hi grasshopper1969,

Could you try this? next time when the issue happens again, instead of rebooting the RS600, can you

* reboot the ONT

* or unplug and then plug in the Ethernet cable from/to the RS600's internet port

?

This will give us an idea where to resolve or work around the issue. Thanks.
- grasshopper1969
  Guide
  Apr 18, 2025
  Will do, was actually my thought too next time.
  thanks