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Forum Discussion
Nighthawk RS100 can't see 2.4Ghz WiFi devices
I just replaced an old Orbi with the RS100. The Orbi, and my network, were working, but the Orbi app could no longer see the router, and I wanted WiFi 7 anyhow. I set the SSID and password on the RS1...
Try a factory reset and setup from scratch.
Check with a wifi analyzer to see if there is a 2.4Ghz signal there.
If you you disabled Smart Connect and still 2.4Ghz wasn't seen by the devices, router maybe faulty and need replacing. Can try another or maybe a RS300 something.
I did try installing my devices from scratch.
I don’t have access to a WiFi analyzer, but I know that the router is serving 2.4G of some kind. When I turned off Smart Connect so each network had its own SSID, or I turned off the 5Ghz band, all of my devices that were working before were still working, but slower.
I suspect that there is just some part of the old 2.4G standard that the router isn’t supporting. All of my devices worked with my old Orbi.
I suspect that if (when) I return the RS100 my replacement router won’t say NETGEAR on the front. The reason I replaced my Orbi is that although it was working fine, the app could no longer see it after an update. Now this. I will let some other vendor disappoint me. 😢
Maybe put the Orbi back online and use it then.
There have been issues with orbi app, maybe do some troubleshooting there. Also can access the Orbi WEB UI as well as orbi app isn't required to use Orbi systems.
Good Luck.