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Forum Discussion
Nighthawk RS500 Setup Issue
Hello - I just received my Nighthawk RS500 router and am trying to set it up. I have fiber internet with an existing ethernet cable that I'm using.....every time I try to set up the router via the ap...
JC0928 wrote:
.....every time I try to set up the router via the app, it gets to the part where it checks the ethernet connection and it errors
Do it with a web browser and the graphical user interface (GUI).
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Check the section in the manual Manually set up the Internet connection
There may also be some helpful videos on what to do.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
Just another user with time on their hands.
Yeah, after the app wouldn't allow me to connect, I was looking thru the online manual and started to to do the manual internet connecting process via web browser but the webpage you have to go to wouldn't allow me to log in.
JC0928 wrote:
...started to to do the manual internet connecting process via web browser but the webpage you have to go to wouldn't allow me to log in.
What browser? What message did is show?
The devil is in the details.
Disclaimer: Just another user with time on their hands.
Tried Google and Safari, also on Incognito. Spent almost 3hrs going back and forth with the Support Chat. Went thru it multiple times, seems like the Firmware is old but couldn't get it to upload the new firmware.....They couldn't get it to work either. It has been a mess. Now the Chat person gave up and someone is supposed to call me. The last router I installed took me about 15mins. This one has been brutal