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Solved
No internet connection with new WiFi 7 (RS200)
Hello all,
I’m attempting to replace my old AC1600 WiFi router with a new RS200 WiFi 7 router.
I can’t get to the internet (light under power light stays orange).
I checked all the cables and have rebooted both the router and my modem multiple times. There were no apparent issues during install and the Nighthawk app and router login.net both recognize the new router but both report “no internet connection”.
If I shut down everything, reconnect the old router, restart the modem and then restart the old router then everything’s fine and I’m online.
Spectrum is my provider - I’m on their 400 MBPS plan.
Frustrated … and looking for ideas.
Thanks in advance!
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Try setting up with a PC or laptop and web browser? https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
4 Replies
I meant to ask : if no one has any good ideas for me, is it possible to use the Nighthawk app to remove the new RS200 and start the install again?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Try setting up with a PC or laptop and web browser? https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Hello,
Since you asked…
- Cable modem is Hitron Technologies EN2251 (provided by Spectrum).
- Firmware is 1.0.1.74
- I had been using late same sequence for shutting down and restarting.
but … the GOOD news is that with a new CAT 6 cable I’m now connected! Thanks for suggesting something I should have considered sooner.
Once I was able to get to the internet, routerlogin.net suggested a firmware update to 1.0.1.90 … which just finished.
it looks like I’m good to go. Thanks again for making my try another cable.