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Forum Discussion
Re: Intel AX200/AX201 devices cause ALL 5ghz clients to stop communicating on R6900P
I just got the Nighthawk RS700 router today and I'm having the same compatibility issue with a computer that has the Intel AX201 chip. Has anyone found a solution to this? I have an open case with ...
What OS platform are you using? Win 10 or 11?
What Intel Driver versions are being tried?
What FW version is loaded on the RS Router?
Is Protection Engine enabled on the router?
What ISP Brand and model modem or ONT is the RS connected too?
What wifi channels are you using?
Here are my responses to your questions:
What OS platform are you using? Windows 11 Pro 24H2 Build 26100.3194
What Intel Driver versions are being tried? I updated to the latest version 23.120.0.3 dated 2/6/25 but the previous version that was installed had the same issue.
What FW version is loaded on the RS Router? 1.0.7.96 (latest version)
Is Protection Engine enabled on the router? Armor is Active on the router (but not on any of the computers)
What ISP Brand and model modem or ONT is the RS connected too? It is currently connected to the Xfinity XB7 in bridge mode but I have a Netgear Nighthawk CM2050V arriving tomorrow.
What wifi channels are you using? It is set to Auto
The computer with the Intel AX201 chipset worked fine with the old Xfinity XB7 router before I installed the Netgear so I don't think there is anything physically wrong with it. The computer works fine with the Netgear RS700 when the Intel AX201 is disabled and the Netgear USB A8000 Wi-Fi adapter is plugged in so I don't think it's the computer. The Internet works fine on my iPhone, iPad, MacBook M4 Pro, and all my other devices so I don't think there is an issue with the cable modem or router. It seems to be a specific issue between the AX201 and the RS700 router. When I am using the AX201 Wi-Fi adapter the 5Ghz network comes to a crawling halt and I am unable to ping the router without a lot of packet loss. It seems like the Wi-Fi 6/6E devices still run fine. It think it's only the 5Ghz network that is having issues when I try connecting with the AX201.
I hope this information helps narrow it down. It appears like this issue has been happening for a few years on different router models with multiple people in this thread. That is why I replied to this thread instead of starting a new one.