NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

fbeinfo's avatar
fbeinfo
Guide
Nov 20, 2024

NETGEAR RS200 - NETGEAR PROTECTION ENGINE authentication problems

HI all   I'm encountering another PROB with my RS200. There seems to be a problem with the "protection engine"   as soon as this box is checked means the protection engine "turned on" it always...
AJinReno's avatar
AJinReno
Aspirant
Jan 02, 2025

The firmware version shows as follows. Router Firmware Version V1.0.1.60

I did run the check for updates on the firmware and it said I was up to date.

 

This is my first Netgear product and honestly, my old router was a Linksys and it was/is 7 years old so I'm in uncharted waters here without a map or knowledge. 

Both of the computers that will not connect to the internet via wifi with the "protection engine" running are HP laptops one is a Specter the other is just a regular old HP - both were trying to use wifi.  With the protection engine on, they simply won't connect and with it off they do.  Simple as that.

I'm really not all that knowledgeable regarding routers and stuff. I'm just an old retired accountant who'd really rather not have to fight with this thing.  Thanks for any insight you can offer. If needed I'll contact Netgear support after the holiday rush has passed but I'd rather know that I haven't disabled something important in order to get online with my laptop.

 

 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 20, 2025

The updated Protection Engine has been pushed to all routers in the field, it should fix the internet access issue.

If your Protection Engine version is still below 1.0.0.2112 or you still experience internet access issues with the new engine, please let me know. Thanks.

 

DarrenM

  • AJinReno's avatar
    AJinReno
    Aspirant
    Jan 20, 2025

    Where do I look to see if the Protection Engine on my router (RS500) has been updated. I'm new to this router and don't know where the version number for the protection engine is going to be. I don't see it where the setting for it is.

     

    Thanks in advance for any help, guidance..  Found it!!! And I have the latest version so I'll see if this solved my problem - Thank you for your help. It is appreciated.