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Region (Regulatory Domain) Came Wrong... How to escalate case?
Hi there, I purchased this top-tier router from Amazon US, came set as Canada and, for regulations, routers in North American have that field disabled. I've been on the "Pro Support" line for...
Hi Timmy256,
First you have to set the 5GHz WiFi on the RS700 as I described, so the RS700 could operate in the 160MHz mode.
Regarding if a client could connect to the RS700 in 5GHz band 160MHz-mode, there are multiple factors:
1. the client needs to be able to operate in 5GHz band 160MHz-mode as I mentioned.
2. run the test at a short range between the client and the RS700.
3. Smart Connect should direct the client to the 5GHz in this case, so enabling Smart Connect should be OK.
4. Some clients might insist connecting to the 2.4GHz, but this should be rare for clients which support 160MHz mode.
So I suggest you run the test with the Smart Connect enabled if you would like to have the same SSID for all the bands. If that doesn't work and you cannot tell if the client is connected to the 5GHz, then use different SSID for different band to run the test. Thanks.
Thanks BH_C, I’ll try that soon and confirm if it’s working.
Besides that particular test, if the router was in Smart Connect mode (i.e. one SSID name for everything), and one of those clientes wanted to join the network, would they potentially negotiate joining the 5 GHz 160 MHz band automatically? I’m trying to understand if automatic joining 160 MHz with Smart Connect enabled *should* potentially work if they handshake on that, or if it would only work when forcing 5 GHz at those particular channels you mentioned.
Thanks.
Hi Timmy256,
First you have to set the 5GHz WiFi on the RS700 as I described, so the RS700 could operate in the 160MHz mode.
Regarding if a client could connect to the RS700 in 5GHz band 160MHz-mode, there are multiple factors:
1. the client needs to be able to operate in 5GHz band 160MHz-mode as I mentioned.
2. run the test at a short range between the client and the RS700.
3. Smart Connect should direct the client to the 5GHz in this case, so enabling Smart Connect should be OK.
4. Some clients might insist connecting to the 2.4GHz, but this should be rare for clients which support 160MHz mode.
So I suggest you run the test with the Smart Connect enabled if you would like to have the same SSID for all the bands. If that doesn't work and you cannot tell if the client is connected to the 5GHz, then use different SSID for different band to run the test. Thanks.
Hi BH_C, I hope you are doing well.
I wanted to take a moment to thank you again for you incredible and knowledgable support on this matter. I already mentioned my experience with “Pro” Support (and you privately saw the countless meaningless going back and forth that didn’t make sense), so it’s a night and day experience going through the “official” Pro Support channel vs. your experts here, so I wanted to thank you for that.
I had the exact same experience in 2018 with some Arlo products and firmware issues (back when they were still with Netgear). After weeks of useless support canned responses, somebody replied to me here (Dennis) and he was the experts that knew what I was talking about and was able to solve the issue very well.
If I continue purchasing Netgear products in the future, for me, my family, or my team, I’ll not bother again engaging with support and will post at the Community instead.
Thanks again BH_C; hope your manager gets to see and value the extra mile that you (and the whole team managing this) go here and the level of support you guys provide! 🙂