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kermitConsult's avatar
kermitConsult
Tutor
Jan 15, 2025
Solved

Re: RS600 Internet dropping out consistently

I am too suffering from this issue. Support desk did not have a solution.   I am throwing the router in the bin.   Brian Green kermit.consulting@gmail.com
  • kermitConsult's avatar
    kermitConsult
    Jan 16, 2025

    OK Changed the channels as requested, set the Primary DNS to 9.9.9.9

     

    I will let you know how it goes.

kermitConsult's avatar
kermitConsult
Tutor
Jan 15, 2025
  1. Firmware:  v1.0.1.60
  2. NTU:  Huawei P125F
  3. Cable: Cat6E
  4. Protection Engine: OFF
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 16, 2025
  1. NTU:  Huawei P125F Doesn't pull up as being a valid model# or brand for that model #. Is that the ISP modem or ONT? Be sure to verify the ISP Modem and model # using the sticker on the unit. 

Has PE been disabled all this time? Or just disabled it? 

 

Does the Front INTERNET LED turn AMBER when this happens? 

  • kermitConsult's avatar
    kermitConsult
    Tutor
    Jan 16, 2025

    Sorry wrong label

    Huawei EchoLife HG8242H GPON Terminal

  • kermitConsult's avatar
    kermitConsult
    Tutor
    Jan 16, 2025

    PE was turned off on day 2. (Now about day 58)

    LED Light is green.

    And I can run a speed test via the NightHawk app successfully, (DL 938 UP 58) while all other devices are not able to connect.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 16, 2025

      Well I don't see a fully on router at the ONT, however it may have some routing abilities. There is a DMZ feature on this model I believe. Something you might ask the ISP about using for the RS router. 

       

      Powering OFF the RS router then back ON brings the rest of the devices into working and getting internet services? 

       

      What channels are you using on the RS?

      Is Smart Connect enabled or disabled? 

       

      Is IPv6 enabled or disabled?

      Are you using auto detected ISP DNS or custom DNS? Might give cloudfare or quad 9 DNS a try for IPv4. 

      • kermitConsult's avatar
        kermitConsult
        Tutor
        Jan 16, 2025

        Powering OFF the RS router then back ON brings the rest of the devices into working and getting internet services?

        YES, internet connection is up and running

         

        What channels are you using on the RS?

        2.4, 5 & 6

         

        Is Smart Connect enabled or disabled?

        Currently enabled. Have tried both option no difference still drops internet connection

         

        Is IPv6 enabled or disabled? DISABLED

         

        Are you using auto detected ISP DNS or custom DNS? Might give cloudfare or quad 9 DNS a try for IPv4.

        Auto-detect

        202.142.142.142

        202.142.142.242