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Forum Discussion
Two Issues...Need Help Please!
Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated. My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, u...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
If IPv6 is enabled, try using custom IPv6 DNS like Cloudfare or Quad9.
Try your Echo at a different location with a different router to see if problem follows or not.
Keep in contact with the Mfr of the Echo Show regarding there product. Might a faulty as well. Try a 2nd device?
Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.
Thanks