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Forum Discussion

EurekaJohn's avatar
EurekaJohn
Aspirant
Dec 01, 2024
Solved

Wifi 7 Router ( RS700) Dead

BE19000 Wifi 7 Router was Dead / Bricked when I came home one day. All the lights were on. I performed all the necessary steps to attempt to RESET the router with the help of Netgear Support but they...
  • FURRYe38's avatar
    FURRYe38
    Dec 02, 2024

    Ask the person who gave it to you if they have the receipt. You'll need to get with NG support on how to process all that. 

    DarrenM BH_C 

EurekaJohn's avatar
EurekaJohn
Aspirant
Dec 06, 2024

This might be more of a troubleshooting community, but think good for others to be aware of the process and understand what is needed to get an RMA and that the process can take a bit of time. I'd also hope that NetGear would monitor the community and based on experiences like this maybe improve their process.

 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Dec 06, 2024

Let me know if you have any issues with the RMA from support I will take a look into it if they still are refusing the RMA.

 

Thanks

DarrenM

  • EurekaJohn's avatar
    EurekaJohn
    Aspirant
    Dec 06, 2024

    DarrenM,

     

    Thanks. I completed my RMA and it is now showing pending. I have selected the option to have them send me the Router first and paid the additional charge as I hope it would go a bit faster using that option. I will check on it tomorrow to see if there is any change in the status.

     

     

    EurekaJohn