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Region (Regulatory Domain) Came Wrong... How to escalate case?
Hi there, I purchased this top-tier router from Amazon US, came set as Canada and, for regulations, routers in North American have that field disabled. I've been on the "Pro Support" line for...
Hi Timmy256,
First you have to set the 5GHz WiFi on the RS700 as I described, so the RS700 could operate in the 160MHz mode.
Regarding if a client could connect to the RS700 in 5GHz band 160MHz-mode, there are multiple factors:
1. the client needs to be able to operate in 5GHz band 160MHz-mode as I mentioned.
2. run the test at a short range between the client and the RS700.
3. Smart Connect should direct the client to the 5GHz in this case, so enabling Smart Connect should be OK.
4. Some clients might insist connecting to the 2.4GHz, but this should be rare for clients which support 160MHz mode.
So I suggest you run the test with the Smart Connect enabled if you would like to have the same SSID for all the bands. If that doesn't work and you cannot tell if the client is connected to the 5GHz, then use different SSID for different band to run the test. Thanks.
Timmy256 wrote:
I purchased this top-tier router from Amazon US, came set as Canada and, for regulations, routers in North American have that field disabled.
Do you have a problem you want fixed? Or is this just a legal thing?
I've seen in older routers enabling telnet and burnsku was a solution, but this doesn't allow enabling telnet; not the GitHub tools to NetgearTelnetEnable seem to support the payload for this.
That option died some time ago. It worked with older routers, but Netgear has closed off many of those "security" holes.
Just another user with time on their hands.
Thanks michael.
It’s both, really. I want to be compliant and also have the 160 MHz available (yeah, I know everything talks against it, but still).
Do you know of any way to escalate this? The support channel comes back with high-school level replies of “hey, try factoring resetting the router?” “oh, can you try a different browser?”. They have no idea what’s going on, it’s so frustrating. And they expect you to pay for this “Pro” support tier… damn, last thing I purchase from this brand; what a mistake I’ve made