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Forum Discussion
Router reset does not fully restore all settings while reset
Resetting the router does not clear all settings and does not change the router name. This leads to a situation where the user scans the QR code on the router, but the phone cannot connect to the...
MY bad, not enough coffee.
What FW is on the router?
You can set up ANY router with out being online:
Try a 15 second button press and release reset on the router then setup with a ethernet PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
1.0.6.16
What mobile device are you using?
Version of NH app you have loaded?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NH app 2.52.0
Device iPhone 17 pro max, mac randomizer was disabled while I was doing the setupLet me provide clear steps as well
STR:
Change router's name from default to another
Also change password to another
Ensure that router is shown as linked to your netgear account in NH app
Then start reset procedure
After this Start setup procedure using QR code on your router
And if you factory reset the router with a 15 second press and setup from scratch using a wired PC and web browser, same thing happens?