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RS300, Getting packet burst and latency variation more often compare to my old XR500 router
Not sure what's going on but recently I purchased the RS300 and everything seems fine from download speed and upload, certainly getting more compared to my old XR500 router. However, when I am playin...
Need the data from the CABLE CONNECTIONS section of the modem, Theres a page that looks some like the event logs. Lots of data on that page.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
heres more info
OK that looks good. Power levels are good and only some minor correctables which is only a couple of channels. Nothing major.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/Check to see if direct connection happens with the game device directly connected to the modem.
Okay sounds good, I will update you once everything is good. Thank you!
Hi there, here's an update after 2 weeks. I called Spectrum and they checked their end to see about my modem but they said everything looks good and there weren't any issues but they still suggested sending out a technician. The technician came in and said there was loose cable and removed the splitter. From that day, I was still experiencing issues but it was less than before. They also said they couldn't check the event log since it was a third-party device, so they couldn't check any further.
I still see critical, warnings, and notices in the event log from the modem.
Here's an updated log on the upstream and downstream.
