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Forum Discussion
johnnyboy98
Jun 28, 2024Aspirant
Rs300 internet not working on virgin hub 5 in modem mode
I've just got the rs300 and when I've connected the cable to my hub 5 that is in modem mode the rs300 will not connect the indicator light shows orange but when I move the cable to another port it wor...
FURRYe38
Jun 28, 2024Guru - Experienced User
What kind of CAT# LAN cable are you using between the RS and ISP modem? CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- johnnyboy98Jun 28, 2024AspirantHi
Ye I'm using a cat 7 cable and I've turned the virgin hub on and off and still not working, as I say when I move it to another port on the virgin hub it works fine. I'll give it another try in the order you've said and see what happens.
Thanks john- johnnyboy98Jun 28, 2024AspirantWill do
Thanks for your reply
John