NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
johnnyboy98
Jun 28, 2024Aspirant
Rs300 internet not working on virgin hub 5 in modem mode
I've just got the rs300 and when I've connected the cable to my hub 5 that is in modem mode the rs300 will not connect the indicator light shows orange but when I move the cable to another port it wor...
FURRYe38
Jun 28, 2024Guru - Experienced User
What kind of CAT# LAN cable are you using between the RS and ISP modem? CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
johnnyboy98
Jun 28, 2024Aspirant
Hi
Ye I'm using a cat 7 cable and I've turned the virgin hub on and off and still not working, as I say when I move it to another port on the virgin hub it works fine. I'll give it another try in the order you've said and see what happens.
Thanks john
Ye I'm using a cat 7 cable and I've turned the virgin hub on and off and still not working, as I say when I move it to another port on the virgin hub it works fine. I'll give it another try in the order you've said and see what happens.
Thanks john
- johnnyboy98Jun 28, 2024AspirantWill do
Thanks for your reply
John