Forum Discussion

Aspirant

Jun 28, 2024

Rs300 internet not working on virgin hub 5 in modem mode

I've just got the rs300 and when I've connected the cable to my hub 5 that is in modem mode the rs300 will not connect the indicator light shows orange but when I move the cable to another port it wor...

johnnyboy98

Aspirant

Jun 29, 2024

Hi
Thanks for the reply

Just had a look at the fourms and done all of that ,still getting this orange light, doesn't seem to like the 2.5g port on the virgin hub. I don't know if it's some sort of a unknown bug on the rs300 also been disconnected randomly off the WiFi 7 band. I'll go on the virgin forums to see if it's an issue with their hub.

Agreed at least they let you put it into modem mode but their new hub5x doesn't have the feature yet.

Thanks again
John

FURRYe38

Guru - Experienced User

Jul 02, 2024

Any progress on this?

johnnyboy98 wrote:
Hi
Thanks for the reply

Just had a look at the fourms and done all of that ,still getting this orange light, doesn't seem to like the 2.5g port on the virgin hub. I don't know if it's some sort of a unknown bug on the rs300 also been disconnected randomly off the WiFi 7 band. I'll go on the virgin forums to see if it's an issue with their hub.

Agreed at least they let you put it into modem mode but their new hub5x doesn't have the feature yet.

Thanks again
John

johnnyboy98
Aspirant
Jul 02, 2024
Hi

No still tried to connect to 2.5g port on the virgin router and nothing, tried a full reset on the rs300 and that didn't sort the problem as well. I've been I contact with netgear themselves and away to send it back for a full refund.

Thanks john
- FURRYe38
  Guru - Experienced User
  Jul 02, 2024
  👍