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Forum Discussion
RS300 LAN Port Not Responding
I sometimes loose my internet connection from my LAN. DHCP seems to be working but the RS300 does not respond to ping and DNS does not respond, but it seems like routing is still happening cause I can ping WAN side devices. Rebooting RS300 seems to fix it. Is this a known issue?
18 Replies
What is connected to the LAN ports?
Does this happen to any ethernet connected device behind the RS router?
Be sure your using good qualty LAN cable, CAT6 UTP cabling is recommended for 1Gb connections. CAT6A STP is recommended for connections 2.5Gb and higher.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Q: What is connected to the LAN ports?
A: MS108EUP, which is connected to an RAX200 (AP Mode) and a bunch of MS308s and MS305s and a Pi4 traffic monitor (ntopng).
Q: Does this happen to any ethernet connected device behind the RS router?
A: not sure, I think I was able to access the RS300 via WiFi (RAX200 AP Mode connected via MS108EUP) because I rebooted it that way. The issue has not reproduced lately, we had an extended power outage recently. I have packet capture via the Pi4 so I should do a capture next time it occurs.
Q: What Firmware version is currently loaded?
A: V1.0.1.60
Q: What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
A: It's connected to a CM2050V via an ER707-M2 which is the primary firewall, internet access control, VLANs, guest network.
Does the LAN ports continue to exhibit this issue if you disconnnect all Switches from behind the RS router and connect the RS router directly to the CM modem to check this. Would like to know if this configuration continues to see this issue or not.
