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Forum Discussion
CRLchris
Jan 06, 2025Tutor
RS500 - External Hard Drive - Access Extremely Slow
I have an RS500 and an external hard drive attached to the USB port. The drive serves as a backup for family videos, photos, and financial records. I use my iPad, iPhone, and the latest generation Ma...
- Jan 07, 2025
Good Luck.
FURRYe38
Jan 06, 2025Guru - Experienced User
Does this happen with only one of the devices connected at the router and the USB drive?
Does this happen if you ethernet connect the mac book or Apple TV to the router?
Is IPv6 enabled on the router?
Is Protection Engine enabled on the router?
CRLchris
Jan 06, 2025Tutor
it only happens with the MacBook Air using Finder. What is weird is that if I do go to the folders and let them load, Finder remembers the folder and the files automatically load. But if I reboot the Mac, it "forgets" the drive and the folders and I have to go through the minutes long connection to the drive and then take several minutes per folder to let them load.
I can't be sure. I have an ethernet cable, but I don't have an adapter to connect the Air to the ethernet cable. I could order one from Amazon.
I am not sure. Where do I find that in the settings?
I am not sure of that either. Where do I find it?
- FURRYe38Jan 06, 2025Guru - Experienced User
Advanced tab/Security if I remember right...
- CRLchrisJan 06, 2025Tutor
I went through with official Netgear support (I got fooled a time before) and checked out everything. Then are convinced it is Finder on the Mac so I am on hold with Apple Support right now.
Thank you for the help 🙂
- FURRYe38Jan 06, 2025Guru - Experienced User
Let us know how it turns out.