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FedVin's avatar
FedVin
Aspirant
Jan 13, 2025
Solved

RS500 has network dropout for both wired and wireless devices

I have a Netgear RS500 Wifi7 router I purchased a few months ago. It is connected through a TP-Link 5 port 2.5G ethernet switch (TL-SG105S-M2). So I have wired connections and wifi connections. I am ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 13, 2025

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.


Is Protection Engine enabled on the RS routers web page? Under Advanced Tab/Administration/Security. If so, disable this feature, apply the change and reboot the router.

FedVin's avatar
FedVin
Aspirant
Jan 13, 2025

THanks for the response. FOrgot to include the info you asked for...
What Firmware version is currently loaded? - V1.0.1.60
      GUI Language Version - V1.0.0.449
      Protection Engine Version - 2.2.214.4/1.0.0.2061
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
      NetGear cable modem CM3000
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
       One Cat8 3 ft cable to TP-Link, then come Cat6, Cat8 cables for the 4 wired devices

 

Is Protection Engine enabled on the RS routers web page? Under Advanced Tab/Administration/Security. If so, disable this feature, apply the change and reboot the router.
       Protection Engine under Advanced-Security is ON

       Unchecked Protection Engine and applied.
       Powercycled the Router, waited 1 minute
       Checking Wifi via Wifi Sweetspots app

  • FedVin's avatar
    FedVin
    Aspirant
    Jan 13, 2025

    General question of debugging these issues.  What applications are there to assist in capturing network connectivity over time for post review?  On my iPhone, I found Wifi Sweetspots, but for some reason I cannot save the file.  Any others (Windows or iOS) that would assist here?   Thanks!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 13, 2025
    FedVin wrote:

    THanks for the response. FOrgot to include the info you asked for...
    What Firmware version is currently loaded? - V1.0.1.60
          GUI Language Version - V1.0.0.449
          Protection Engine Version - 2.2.214.4/1.0.0.2061
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
          NetGear cable modem CM3000
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
           One Cat8 3 ft cable to TP-Link, then come Cat6, Cat8 cables for the 4 wired devices

    What is the TP-Link?

     

    Is Protection Engine enabled on the RS routers web page? Under Advanced Tab/Administration/Security. If so, disable this feature, apply the change and reboot the router.
           Protection Engine under Advanced-Security is ON

           Unchecked Protection Engine and applied.
           Powercycled the Router, waited 1 minute
           Checking Wifi via Wifi Sweetspots app

    Let see how it runs with out PE enabled. 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

     

    • FedVin's avatar
      FedVin
      Aspirant
      Jan 14, 2025

      Well I believe turning of Protection Engine was it.  I have used Wifi Sweetspots about 6-8 times for ~5-8 minutes each time on my iPhone and other than 1 time when I saw a drop from ~650 to ~100, it was pretty steady between 850 and 500.  There was one odd instance when monitoring that it went to zero but some for some reason, the Wifi router itself rebooted?!  Anyways, thanks.