NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RS500 unusably bad upload speeds
Am I missing a setting somewhere?!? What the heck could cause this? Summary of the situation: Upgrading from RAX80 (AX6000) to RS500 (BE12000) Gigabit Fiber at home 1gig up down symmetrical. ...
Any progress on this?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
tylerfire203 wrote:
Yes, I have tried connected multiple computers to the router, the results are always the same. WiFi mirrors the same behavior with ~5Mbit upload speed.
- FW: V1.0.1.60
- ISP already replaced the main LAN cable uplink. No change
- ISP doesn't use a modem its a fiber jack I believe. Regardless if I switch back to my RAX80 the problem goes away, so to me this is a Netgear issue.
Latest Update: I have contact netgear support and spent about 2 hours on the phone with them. We all the usual stuff that Tier1 offers: reset router, disabled security/Armor etc, disabled Smart Connect Wifi, changed out cables, tested with/without the router. Without the router we get 900/900 (directly connected to 1 PC).
We also used debug mode to do a capture and uploaded the results to their engineers to take a look. Waiting to hear back. They said they might need to create a beta firmware to fix the issue.
đ