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Forum Discussion
RS500 unusably bad upload speeds
Am I missing a setting somewhere?!? What the heck could cause this? Summary of the situation: Upgrading from RAX80 (AX6000) to RS500 (BE12000) Gigabit Fiber at home 1gig up down symmetrical. ...
- Support Update:
- I went all the way through Tier 1 support with Netgear + we did a dubug mode capture to collect data and send to engineering. I waited over 2 weeks and it appears that nobody at Netgear has review the results so I'm at my wits end with this router. I'm sending it back to Best Buy.
Parents: FYI, this router has no "free option" regarding parental controls. This router does not support "Circle" like my last router, and circle has a free option. The RS500 (and i'm assuming all the new RSX00 routers), have a new Netgear parental control program which you can do a free trial but after that you're paying $70 a year. yuck no thanks.
Regarding the slow upload speed issue, especially when the RS router is connected to an ONT, we have a trial firmware build that may resolve the issue. It worked in our test.
If you would like to give it a try, please let me know your RS router model and I will PM you the firmware.
Thanks.
I had the EXACT same issue. Ongoing since Jan 27th with tech support! Slow Wi-Fi speeds and wired speeds. Although initially, not the case. Got beta firmware from NG 1.0.1.84 that didn't solve and made the Wired way worse. Went back to my Linksys MX5300 and the speeds both Wifi and Wired were normal. Bought RS500 from NG so sent it back via RMA. Await new one. I hope it was a defective unit and not a defective product.
Firmware v1.0.1.84 does not fix the slow upload speeds issue. The trial firmware with the fix and verified in our test is v1.0.1.89-upload-speed. Thanks.
I have an RS300 and would love to give the updated firmware a shot. I have symmetrical 2.5G fiber with the RS300 connected to my ONT and I get 2.2G down and 450M up. If I connect directly to the ONT I get 2.2/2.2. If I swap the router I get 2.2/2.2.Obviousdly an RS300 issue and I'd prefer not to have to return it and start the shopping process over again.