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Ilflyer12's avatar
Ilflyer12
Guide
Mar 02, 2025

RS700 - Factory resets every time it loses power

Hey All,   I recently started to leverage my RS700 as the main router in my home and have noticed that any time it loses power (e.g. manually unplugging the device, a home power outage, etc.), it r...
BH_C's avatar
BH_C
NETGEAR Expert
Mar 03, 2025

Hi Ilflyer12, can ytou dobule check if the RS700 is running firmware v1.0.7.96 now?

Ilflyer12's avatar
Ilflyer12
Guide
Mar 04, 2025

Hello,

 

Thanks for the suggestions. I am confirming I am running Firmware Version V1.0.7.96_2.0.96. I also have noticed that it will not allow me to back up my config (the button does nothing when clicked in the GUI) so something definitely is off. 

  • BH_C's avatar
    BH_C
    NETGEAR Expert
    Mar 04, 2025

    Thanks. I will check with the team to see how we can capture some clues. I will get back to you on this.

    • Ilflyer12's avatar
      Ilflyer12
      Guide
      Mar 26, 2025

      Hey all,

       

      Just seeing if there are any other ways for me to capture clues as to what is going on besides the standard debug logs. Let me know if there are any additional suggestions. Thanks!

      • BH_C's avatar
        BH_C
        NETGEAR Expert
        Mar 27, 2025

        Hi Ilflyer12,

        I'm sorry for the late reply. We've pretty much confirmed the cause of the issue. I will PM you for a diagnostic firmware and some instructions, which should resovle the issue you ran into.