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Forum Discussion
Ilflyer12
Mar 02, 2025Guide
RS700 - Factory resets every time it loses power
Hey All, I recently started to leverage my RS700 as the main router in my home and have noticed that any time it loses power (e.g. manually unplugging the device, a home power outage, etc.), it r...
Ilflyer12
Mar 04, 2025Guide
Hello,
Thanks for the suggestions. I am confirming I am running Firmware Version V1.0.7.96_2.0.96. I also have noticed that it will not allow me to back up my config (the button does nothing when clicked in the GUI) so something definitely is off.
BH_C
Mar 04, 2025NETGEAR Expert
Thanks. I will check with the team to see how we can capture some clues. I will get back to you on this.
- Ilflyer12Mar 26, 2025Guide
Hey all,
Just seeing if there are any other ways for me to capture clues as to what is going on besides the standard debug logs. Let me know if there are any additional suggestions. Thanks!
- BH_CMar 27, 2025NETGEAR Expert
Hi Ilflyer12,
I'm sorry for the late reply. We've pretty much confirmed the cause of the issue. I will PM you for a diagnostic firmware and some instructions, which should resovle the issue you ran into.
- Ilflyer12Mar 27, 2025Guide
Awesome. I will follow the instructions in the PM and let you know how it goes.