NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RS700 does not install new Netgear update
Hi Folks I have a RS700 Netgear update problem I hope you can solve wih a fix Router is set as you see in this screenprint to do auto upgrades but it never does. So I went on Netgear website and do...
Glad the new unit is working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
What browser are you using?
Does this happen with MS Edge or FireFox browsers?
TeamCorvette wrote:
Hi Folks I have a RS700 Netgear update problem I hope you can solve wih a fix
Router is set as you see in this screenprint to do auto upgrades but it never does.
So I went on Netgear website and downloaded the newest version
you see I listed in blue.
Old .82 new .96
As you see it is newer than what the router is using
Since even when I tell the router to do a update via Netgear once that process is over and I check it still is using the older version
BTW when process is over as norm my browser shows loss connection to the router and call up that URL again and it than works so clearly something in the update process is doing something
I than do a manual upgrade selecting on my P/C this newer version and the process starts but again when done the router still shows using the older version
Why is this happening and how do I correct this so newer version is now functional on RS700 ?
Tech Support says support ended for my unit 3 1/2 months ago so will not even help as their own updates fail 😞
Thanks for any help.. .JR
The Firefox browser is not the issue as the router is set to do upgrades automatic
and even installed the Nighthawk App on cellphone and selecting upgrade be done than says succesful yet looking at the RS700 still shows the older version still being used.
Also the router still says an upgrade is needed
You'll need to reach out to NG support then.
Netgear website support webpage says support for this $700 router I bought just last year no further support unless I pay them 😞
I tried filing a need for support ticket and it rejected it again saying support for my RS700 ended 3 months ago
Did you try the old nuclear option of a factory reset and reinstall?
