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Solved
RS700 does not install new Netgear update
Hi Folks I have a RS700 Netgear update problem I hope you can solve wih a fix Router is set as you see in this screenprint to do auto upgrades but it never does. So I went on Netgear website and do...
Glad the new unit is working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
Update as of Weds, 3/26/25
After much hassle, 4 different Netgear case numbers assigned by them, over 20 emails
Finally Netgear shipped me a new RS700S which I received today
I had saved the router settings of my older RS700 to P/C and after getting new one up with basic setting via browser than did a restore of those save settings, had a few issues but fixed them
Ths new RS700S also had the older .82 firmware as my old one but where it would fail doing any newer firmware updates, this new one had no issues when I had it do the newest .96 firmware update and I confirmed what version router is running with now
They still have not returned the shipping costs I had to pay via the online RMA process but Netgear claims it was a mistake and they would refund but have not as of today
Glad the new unit is working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
I will sign off on this thread after using the new one for 3-4 days to make sure all functions and settings are working correctly
I already saved the settings file to P/C if restore is needed later
New RS700S tested just over 1 1/2 days and no issues at this point so clearly the RS700S I got last year had some defect preventing doing firmware updates past version .82
New one had no problem is upgrading firmware to version .96
Good hear. Enjoy.