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nooope307's avatar
nooope307
Tutor
Apr 04, 2024
Solved

RS700 not connecting to internet

Hello,   I recently purchased a Nighthawk RS700 to set up with my Charter Spectrum internet. Working with 500 MB/s down and I wanted to boost the signal in my house. I cannot get the RS700 to find ...
  • nooope307's avatar
    nooope307
    Apr 04, 2024

    I managed to find the answer. I dont think the RS700 is capable of handling the Cat8 cable I was using on the AR500. I switched the modem to router cable to the provided Cat 6 cable in the box. Now I have internet connection.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 04, 2024

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

nooope307's avatar
nooope307
Tutor
Apr 04, 2024

Appreciate the response; see my third comment. It was the LAN cable. I had to drop from Cat8 to Cat6.