NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
slow upload speeds RS700
I just purchased the RS700 and got it setup and when running multiple hardwired speedtests on multiple different servers I can't hit above 250~Mbps on upload. Download speeds are 900+Mbps as expected...
Quick update - I was very fortunate to have a first-class technician from Frontier come out today. He really knew networking, both as a career and a hobby. I was worried my ISP might (rightfully) say sorry buddy, use the Eero Pro's we gave you, our ONT is fine... but thankfully it went the complete other way.
After chatting with him, he agreed to move me over to XGS-PON with ONT swap. Issued a FRX523. Pulled a short new fiber and moved the whole setup into my garage, nice enclosure, very clean. With sincere thanks expressed to him. He was far more thankful that I ran the cables all weekend and drilled the holes đ
Anyways ---- while this is "good news" for me, I got very lucky and if the tech didn't take care of me, I would have to return this Netgear back. I'm reminded of other users with this problem with ISPs / techs that may not have new equipment or be willing to do a whole ONT model exchange. I just upgraded my service from 500m to 1gb last week too, so I had a bit of a leg to stand on. Not all will have that luxury.
Bing BH_C you've been a big help so far, I'm just hopeful that the Engineering team figures this thing out. I did send over a detailed technical manual from Alcatel-Lucent on the 211 series, if it helps. I'm looking forward to the next stable firmware release. (Is there a Wi-Fi Channel Scan / Optimizer on this thing?)
In closing, big thanks to the other users who actively helped me and others. Fingers crossed Netgear dials this one in.
Rob
Thanks autoexec_bat for your time and help on this. Looks like you've been chasing it down for several months already. I don't want to return this router but that's a long time, props for the work you've done already.
Quick question for you, BH_C and others here.... do we know if a different model ONT performs better / as-expected? I'm going to try and get a different ONT from Frontier (for semi-unrelated reasons) and I'm curious if this software bug is related specifically to the Alcatel-Lucent 211M-L ONT or if it's a bug for Fiber ONTs at large? Perhaps we don't know?
Thanks again,
Rob
Would be good to know if a GS series non managed switch could be a alternative or work around for this issue, until NG can figure this out.
Hi FURRYe38 - are we talking a simple Ethernet connection from ONT into unmanaged L2 like a GS108, and then Ethernet GS108 into the WAN port of RS700?
The way my home network is physically and logically setup, I can make that work (for a short-term, temporary test) with minimal headache.Let me know if so, I can confirm back?
Sincerely,
Rob
Yes. Would be great to see if anything changes. Just don't connect anything else to the switch. Just the ONT and the RS.
Okay - definitely something here.
ONT -> GS108 -> RS700 WAN Port
The wired and wireless download speeds are certainly reduced, by about ~200MBPS or so on both wired & wireless interfaces, but let's put that aside for now...
Upload speeds increased dramatically on wired, and notably higher on wireless too...
Wired (MBP M3 Max via USB C Gigabit adapter) pushing ~790Mbps++ Upload
Wireless (Same client, 6E Interface) not great at ~350-420Mbps upload ~508Mbps peak, but better than the 60 or 70Mbps I was getting
Lenovo ThinkPad client Win11, similar results. (Download speeds took a hit compared to ONT direct, but upload is flirting with the 8/900s Mbps ^)Just a reminder, for context, the Linksys Velop 6 (MX5300) this replaced would have sustained near full-1Gbps speeds up and down. I simply bring this up to share what my ONT would sustain in real-world. I'm not trying to rub it in "some older competitors router blows it away". Just a statement of fact in the positive spirit of troubleshooting.
While this is better, it still leaves me wondering why download isn't stronger, especially on the wired side. When running the ONT directly to RS700, download speeds were around the 7-850Mbps++ mark.
Photos attached. (Pardon the mess, had to move cables around to make this test work.) I also have a managed MS510TXPP switch, I'd prefer not to disrupt it but if helpful for testing anything, throwing it out there.