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Forum Discussion
Two Issues...Need Help Please!
Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated. My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, u...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
If IPv6 is enabled, try using custom IPv6 DNS like Cloudfare or Quad9.
Try your Echo at a different location with a different router to see if problem follows or not.
Keep in contact with the Mfr of the Echo Show regarding there product. Might a faulty as well. Try a 2nd device?
Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.
Thanks
What channels are you using on the router for wifi? Try 1 and 40 or 11 and 48.
Try your PC And Echo Show directly connected to the RS router, wifi or ethernet, not thru the extender to see if issues continue or not.
Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.