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Forum Discussion
Router2371
Jul 31, 2026Aspirant
Two Issues...Need Help Please!
Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated. My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, u...
Router2371
Jul 31, 2026Aspirant
Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.
Thanks
FURRYe38
Aug 02, 2026Guru - Experienced User
What channels are you using on the router for wifi? Try 1 and 40 or 11 and 48.
Try your PC And Echo Show directly connected to the RS router, wifi or ethernet, not thru the extender to see if issues continue or not.
Router2371 wrote:Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.