Upload speeds RS700 are slow when compared to etherneted laptop direct to cm3000

Pre amp removal and pre addition of splitter to cause -7dbmv tax

Cable Diagnostic

Status: Poor

Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.

CM Status: Good

Downstream Status: Poor

Downstream Power Level: Poor
Downstream power is poor (11.0dBmV). The recommended level is between -10dBmV to 10dBmV.

Downstream SNR Level: Good

Upstream Status: Poor

Partial Service: Poor
Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.

Upstream Power Level: Good

Current Time: Sun Aug 25 11:27:02 2024

Startup Procedure
Acquire Downstream Channel: 399000000 Hz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD IPv6 only

Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 399000000 Hz 10.8 44.4 0 0
2 Locked QAM256 1 381000000 Hz 11 44.5 12 0
3 Locked QAM256 2 387000000 Hz 10.9 44.5 8 0
4 Locked QAM256 3 393000000 Hz 10.8 44.5 0 0
5 Locked QAM256 5 405000000 Hz 10.6 44.3 0 0
6 Locked QAM256 6 411000000 Hz 10.5 43.8 0 0
7 Locked QAM256 7 417000000 Hz 10.4 44.2 0 0
8 Locked QAM256 8 423000000 Hz 10.2 44.1 0 0
9 Locked QAM256 9 429000000 Hz 10.1 44 0 0
10 Locked QAM256 10 435000000 Hz 10.2 44.1 0 0
11 Locked QAM256 11 441000000 Hz 9.9 44 0 0
12 Locked QAM256 12 447000000 Hz 10.2 44 0 0
13 Locked QAM256 13 453000000 Hz 10.1 44 0 0
14 Locked QAM256 14 459000000 Hz 10 43.9 0 0
15 Locked QAM256 15 465000000 Hz 10 43.9 0 0
16 Locked QAM256 16 471000000 Hz 10.1 43.8 0 0
17 Locked QAM256 17 477000000 Hz 9.9 43.8 0 0
18 Locked QAM256 18 483000000 Hz 10 43.8 0 0
19 Locked QAM256 19 489000000 Hz 10 43.7 0 0
20 Locked QAM256 20 495000000 Hz 9.8 43.6 0 0
21 Locked QAM256 21 501000000 Hz 9.8 43.6 0 0
22 Locked QAM256 22 507000000 Hz 9.9 43.7 0 0
23 Locked QAM256 23 513000000 Hz 9.8 43.7 0 0
24 Locked QAM256 24 519000000 Hz 9.8 43.6 0 0
25 Locked QAM256 25 525000000 Hz 9.9 43.7 12 0
26 Locked QAM256 26 531000000 Hz 9.8 43.6 14 0
27 Locked QAM256 27 537000000 Hz 9.9 43.6 9 0
28 Locked QAM256 28 543000000 Hz 10 43.6 0 0
29 Locked QAM256 29 549000000 Hz 9.7 43.5 0 0
30 Locked QAM256 30 555000000 Hz 9.8 43.5 10 0
31 Locked QAM256 31 561000000 Hz 10.3 43.7 14 0
32 Locked QAM256 32 567000000 Hz 10.3 43.7 10 0

Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 41.3 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 41.3 dBmV
3 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 41.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 41.5 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0

Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 9.98 dBmV 42.7 dB 388 ~ 3707 1949071570 1641321612 887
2 Locked 0 ,1 ,2 ,3 194 957000000 Hz 8.08 dBmV 41.0 dB 148 ~ 3947 1983216713 1277918392 0

Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

pre removal of amp and addition of splitter to bring down power level 

Cable Diagnostic

Status: Poor

Action:
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.

CM Status: Good

Downstream Status: Poor

Downstream Power Level: Poor
Downstream power is poor (11.1dBmV). The recommended level is between -10dBmV to 10dBmV.

Downstream SNR Level: Good

Upstream Status: Good

Upstream Power Level: Good

Current Time: Sun Aug 25 11:11:41 2024

Startup Procedure
Acquire Downstream Channel: 399000000 Hz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD IPv6 only

Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 399000000 Hz 10.9 44.4 0 0
2 Locked QAM256 1 381000000 Hz 11.1 44.5 12 0
3 Locked QAM256 2 387000000 Hz 11 44.5 8 0
4 Locked QAM256 3 393000000 Hz 10.9 44.4 0 0
5 Locked QAM256 5 405000000 Hz 10.7 44.3 0 0
6 Locked QAM256 6 411000000 Hz 10.6 43.8 0 0
7 Locked QAM256 7 417000000 Hz 10.5 44.2 0 0
8 Locked QAM256 8 423000000 Hz 10.2 44 0 0
9 Locked QAM256 9 429000000 Hz 10.2 44 0 0
10 Locked QAM256 10 435000000 Hz 10.2 44 0 0
11 Locked QAM256 11 441000000 Hz 10 43.9 0 0
12 Locked QAM256 12 447000000 Hz 10.3 43.9 0 0
13 Locked QAM256 13 453000000 Hz 10.2 43.9 0 0
14 Locked QAM256 14 459000000 Hz 10.1 43.8 0 0
15 Locked QAM256 15 465000000 Hz 10.2 43.8 0 0
16 Locked QAM256 16 471000000 Hz 10.3 43.8 0 0
17 Locked QAM256 17 477000000 Hz 10 43.6 0 0
18 Locked QAM256 18 483000000 Hz 10.1 43.7 0 0
19 Locked QAM256 19 489000000 Hz 10.1 43.7 0 0
20 Locked QAM256 20 495000000 Hz 9.9 43.5 0 0
21 Locked QAM256 21 501000000 Hz 9.9 43.5 0 0
22 Locked QAM256 22 507000000 Hz 10.1 43.6 0 0
23 Locked QAM256 23 513000000 Hz 9.9 43.6 0 0
24 Locked QAM256 24 519000000 Hz 10 43.6 0 0
25 Locked QAM256 25 525000000 Hz 10.1 43.7 12 0
26 Locked QAM256 26 531000000 Hz 9.9 43.6 14 0
27 Locked QAM256 27 537000000 Hz 10 43.4 9 0
28 Locked QAM256 28 543000000 Hz 10.2 43.5 0 0
29 Locked QAM256 29 549000000 Hz 9.8 43.3 0 0
30 Locked QAM256 30 555000000 Hz 9.9 43.3 10 0
31 Locked QAM256 31 561000000 Hz 10.4 43.5 14 0
32 Locked QAM256 32 567000000 Hz 10.4 43.4 10 0

Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 41.3 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 41.3 dBmV
3 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 41.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 41.5 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0

Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 10.18 dBmV 42.8 dB 388 ~ 3707 1942524232 1636061877 887
2 Locked 0 ,1 ,2 ,3 194 957000000 Hz 8.18 dBmV 40.9 dB 148 ~ 3947 1976552318 1273421820 0

Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

Power needs to come down a bit more I believe, should be between +7dbm and -7dbm.

Please post the event logs from the mode as well. 

right correct, yeh i tried to post before and after and it told me 'access denied' and double posted the before

here is after deleting the amp fromt he line and adding a splitter that has a -7dbmv tax

Cable Diagnostic

Status: Good

Action:
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

CM Status: Good

Downstream Status: Good

Downstream Power Level: Good

Downstream SNR Level: Good

Upstream Status: Good

Upstream Power Level: Good

Current Time: Wed Aug 28 18:47:00 2024

Startup Procedure
Acquire Downstream Channel: 399000000 Hz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD IPv6 only

Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 399000000 Hz 3.9 44.3 0 0
2 Locked QAM256 1 381000000 Hz 4.4 44.6 0 0
3 Locked QAM256 2 387000000 Hz 4.2 44.5 0 0
4 Locked QAM256 3 393000000 Hz 4.2 44.4 0 0
5 Locked QAM256 5 405000000 Hz 3.9 44.3 0 0
6 Locked QAM256 6 411000000 Hz 3.7 43.7 0 0
7 Locked QAM256 7 417000000 Hz 3.5 44.1 0 0
8 Locked QAM256 8 423000000 Hz 3.3 44 0 0
9 Locked QAM256 9 429000000 Hz 3.3 43.9 0 0
10 Locked QAM256 10 435000000 Hz 3.2 43.9 0 0
11 Locked QAM256 11 441000000 Hz 3.3 44 0 0
12 Locked QAM256 12 447000000 Hz 3.4 44 0 0
13 Locked QAM256 13 453000000 Hz 3.5 44 0 0
14 Locked QAM256 14 459000000 Hz 3.6 44 0 0
15 Locked QAM256 15 465000000 Hz 3.5 44 0 0
16 Locked QAM256 16 471000000 Hz 3.4 43.9 0 0
17 Locked QAM256 17 477000000 Hz 3.4 43.8 0 0
18 Locked QAM256 18 483000000 Hz 3.1 43.7 0 0
19 Locked QAM256 19 489000000 Hz 3.2 43.7 0 0
20 Locked QAM256 20 495000000 Hz 2.9 43.6 0 0
21 Locked QAM256 21 501000000 Hz 2.8 43.6 0 0
22 Locked QAM256 22 507000000 Hz 2.9 43.6 0 0
23 Locked QAM256 23 513000000 Hz 3.1 43.7 0 0
24 Locked QAM256 24 519000000 Hz 3 43.7 0 0
25 Locked QAM256 25 525000000 Hz 3.3 43.8 0 0
26 Locked QAM256 26 531000000 Hz 3.2 43.7 0 0
27 Locked QAM256 27 537000000 Hz 3.3 43.7 0 0
28 Locked QAM256 28 543000000 Hz 3.4 43.8 0 0
29 Locked QAM256 29 549000000 Hz 3.5 43.8 0 0
30 Locked QAM256 30 555000000 Hz 3.8 43.8 0 0
31 Locked QAM256 31 561000000 Hz 4 43.9 0 0
32 Locked QAM256 32 567000000 Hz 4.3 44.1 0 0

Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 48.3 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 48.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 48.0 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 48.5 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0

Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 3.08 dBmV 42.9 dB 388 ~ 3707 205841800 142411069 0
2 Locked 0 ,1 ,2 ,3 194 957000000 Hz 1.28 dBmV 41.0 dB 148 ~ 3947 209797070 138165917 16462

Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Locked 12 ,13 41 36200000 Hz 42.5 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

There we go.

Please post the event logs from the modem as well. 

so my speeds issue is no resolved so you want the log for curiosity? 

because it has mac's in their and i would want to redact the public facing macs ..

ok so the full even logs not just the block at the bottom of diags is a bin file export that says this is only for netgear support when i clicked it i dont know if i feel comfortable publiclyz posting

Copy and paste the event log into work or word pad, remove all MAC addresses, then save off to PDF file to attach or copy and paste data in to a new post. 

combined log file attached

i did a before, after, today

Ok, looks great now. 

You should be good to go now on the CM modem. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡

This is curious and of no impact but did i find a bug? 

went to go test QOS tonight and found that the display reverted back to the 73mb even though this test has been re ran a few times 

clicked into QOS saw this

re ran the test got this 

clicked apply to 'save the test', QOS page reloads after the apply to this (no i did not re use the print screen i took a fresh one

re run the test and its where it should be, so is it saving off the old information and not updating it ? new bug ?

so i re re ran the test clicked apply and when the page refreshed it still is reading the 73 BH_C i think we have a bug, how do we report that ?

The "Apply" buttonn does not save the speed test result. The old data could be the cache in the browser. If you open a new browser window in the Incognito mode to access the router's Web GUI, will you see the old test results?

yes in a new private browser the same is displayed, as well as the same from a different machine, and the odds of a second machine also having the same cached values is pretty low i would think

from my laptop in private

from a RDP with my server also in private

Your screeshots last night show the QoS is not enabled, and today's screenshots have QoS enabled. They are different situations. Can you do this:

1. uncheck the QoS and click Apply to make the change effective.

2. run speed test (you should get expected speeds now)

3. check "Enable QoS" and click Apply.

4. Now you should have QoS enabled and get around the expected speeds when you run speed test

Yeh so i didnt include a full serius, if i let speed test manage QOS it caps me back at 75~ number, however if i set to manual and put in say 450 then i also test out at 350~

in this configuration speeds work as expected

i will disable and run steps one by one as you have detailed shortly

1. - off state what the page loads to

2. - re running the speed test

3. - enable QOS and apply

4. - after the apply and page reload this is what is presented

... its not letting me put a third print screen, but in that specific order of operations the value did update.  i still thing this is a bug because you shouldn't have to disable run the test, reenable to lock in the values those should dynamically update and not require the toggling

results of disable of QOS, run test, re enable QOS and page reload

also when running the test its self it should not be bound by the QOS ceiling, as that could cause it to not see more available bandwidth being made available.  it should run out side of the that rule set 

"i still thing this is a bug because you shouldn't have to disable run the test, reenable to lock in the values those should dynamically update and not require the toggling"

Yes, I agree. We will work on it. Thanks.