Forum Discussion

Aspirant

Dec 01, 2024

Solved

Wifi 7 Router ( RS700) Dead

BE19000 Wifi 7 Router was Dead / Bricked when I came home one day. All the lights were on. I performed all the necessary steps to attempt to RESET the router with the help of Netgear Support but they...

FURRYe38
Dec 02, 2024
Ask the person who gave it to you if they have the receipt. You'll need to get with NG support on how to process all that.

DarrenM BH_C

FURRYe38

Guru - Experienced User

Dec 02, 2024

Ask the person who gave it to you if they have the receipt. You'll need to get with NG support on how to process all that.

DarrenM BH_C

EurekaJohn

Aspirant

Dec 02, 2024

I was able to get the receipt but the process up to that point has been really time consuming and haven't gotten the type of support I would expect for the cost of the Wifi Router. I'm curious as to what the experience would be if I had purchased the support.

FURRYe38
Guru - Experienced User
Dec 02, 2024
If you have the receipt, keep in contact with NG support then.

DarrenM
- EurekaJohn
  Aspirant
  Dec 02, 2024
  They now have all the information and now I am waiting for an email or call from them on how I can return the Wifi Router. It seems like its a bit more complicated since it was a gift the name on the Proof of Purchase is different.
  - FURRYe38
    Guru - Experienced User
    Dec 02, 2024
    Most RMAs they need a proof of purchase.
    
    Good Luck.