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Forum Discussion

dreniere's avatar
dreniere
Follower
Apr 06, 2016
Solved

Can not create a Ready Cloud Account

I have tried repeatedly today to create an ReadyCloud Account.  I keep getting java.lang null pointer exceptions.  I have tried many times in chrome and ie.  Are there any known issues with the serve...
ReadyCLOUD Portal
  • AlexPe's avatar
    AlexPe
    Apr 11, 2016

    Hey Everyone,

     

    Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.

     

    Thanks

     

    AlexPe

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Apr 07, 2016

Please try creating your ReadyCLOUD accounts again now.

ptsien's avatar
ptsien
Tutor
Apr 07, 2016

Still not working.

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Apr 07, 2016

    If you are still having problems with this we need more info i.e. which web browsers and versions you have tried.

    Can you also provide your logs (see the Sending Logs link in my sig)?

    • ptsien's avatar
      ptsien
      Tutor
      Apr 07, 2016

      I am trying to create a readycloud accound so I can enable remote access to the USB storage on my Netgear Rounter R6900.   I tried with the latest version of Firefox, Chrome, and IE.  All have errors (something about org.hibernate, jdbc, or timeout, etc.)

       

      I looked at the log files in the router and didn't see anything obvious.

       

      Thanks,

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