Forum Discussion

Follower

Apr 06, 2016

Solved

Can not create a Ready Cloud Account

I have tried repeatedly today to create an ReadyCloud Account. I keep getting java.lang null pointer exceptions. I have tried many times in chrome and ie. Are there any known issues with the serve...

ReadyCLOUD Portal

AlexPe
Apr 11, 2016
Hey Everyone,

Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.

Thanks

AlexPe

Madadam

Aspirant

Apr 07, 2016

...And same problem here

Tried multiple times using IE, Edge, Chrome Firefox Safari etc on various OS platforms Windows (7 & 10), IOS 9.3, Opensuse 42.1 and 13.1 but all give variations on the same exceptions -

org.hibernate.exception.GenericJDBCException: Could not execute JDBC batch update

java.lang.NullPointerException

Gateway timeout

There appears very little of significance in the logs and specifically nothing recorded on each attempt to create the new account.

mdgm-ntgr
NETGEAR Employee Retired
Apr 07, 2016
We are working on getting this fixed. We will provide an update in this thread when the problem is resolved.
- AlexPe
  NETGEAR Expert
  Apr 11, 2016
  Hey Everyone,
  
  Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.
  
  Thanks
  
  AlexPe
  - ptsien
    Tutor
    Apr 11, 2016
    Yes it did work for me (it still gave me a timeout error but did create the account for me).
    
    Thanks,
    
    Paul