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dreniere's avatar
dreniere
Follower
Apr 06, 2016
Solved

Can not create a Ready Cloud Account

I have tried repeatedly today to create an ReadyCloud Account.  I keep getting java.lang null pointer exceptions.  I have tried many times in chrome and ie.  Are there any known issues with the serve...
ReadyCLOUD Portal
  • AlexPe's avatar
    AlexPe
    Apr 11, 2016

    Hey Everyone,

     

    Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.

     

    Thanks

     

    AlexPe

Madadam's avatar
Madadam
Aspirant
Apr 07, 2016

...And same problem here

 

Tried multiple times using IE, Edge, Chrome Firefox Safari etc on various OS platforms Windows (7 & 10), IOS 9.3, Opensuse 42.1 and 13.1 but all give variations on the same  exceptions -

 

org.hibernate.exception.GenericJDBCException: Could not execute JDBC batch update

 

java.lang.NullPointerException

 

Gateway timeout

 

There appears very little of significance in the logs and specifically nothing recorded on each attempt to create the new account.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Apr 07, 2016

We are working on getting this fixed. We will provide an update in this thread when the problem is resolved.

  • AlexPe's avatar
    AlexPe
    NETGEAR Expert
    Apr 11, 2016

    Hey Everyone,

     

    Can you please verify that this issue has been resolved? The server side fix has been in place for about 3 days now.

     

    Thanks

     

    AlexPe

    • ptsien's avatar
      ptsien
      Tutor
      Apr 11, 2016

      Yes it did work for me (it still gave me a timeout error but did create the account for me).

       

      Thanks,

       

      Paul

      • AlexPe's avatar
        AlexPe
        NETGEAR Expert
        Apr 11, 2016

        Ok Great, I think we should be good going forward.

         

        If anyone else is having issues please comment on this thread.

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