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Forum Discussion

rloberto's avatar
rloberto
Guide
Apr 06, 2017

Cannot invite new users for Readycloud

Model: ReadyNAS 314 Firmware: 6.6.1 (current)   I have my own ReadyCloud account already setup and has been working for a few months. I'd like to setup another account now for one of my staff and ...
ReadyCLOUD Portal
ReadyCloud User
BingkeX's avatar
BingkeX
NETGEAR Expert
Apr 12, 2017

Hello rloberto,

 

You want to invite a new readycloud user, right? Have you already created MyNetgear account for your staff ?

If your NAS device's ReadyCloud is  enabled on your ReadyNAS admin page, You can sign in on http://readycloud.netgear.com, and right click a share, then click "share" menu->"Full folder access" option->Input new email address on bottom to invite this new email address.

If your input email address is not a MyNetgear account, he would receive a confirm email. Click the link in email to create a new MyNetgear account and confirm the invitation.

Of cause, you can create a MyNetgear account for your staff before sign in and click "Create a MyNETGEAR account" link, then invite him to a share.

 

Best Regards.

tewatson's avatar
tewatson
Aspirant
Jul 17, 2017

Having the same problem.  I do not want to share a specific folder/share (that function works); rather, I want to grant someone remote access capability using their ID (to be able to access their Home folder).  They have a MyNetgear account.

 

There is no way to do this - as the OP indicated, the software just sends me in a loop, saying "go to ReadyCloud" and there is nothing there.

 

Tom

  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired
    Jul 20, 2017

    tewatson,

     
    Home folders is unique to specific user and cannot be shared to other users 


    Regards,
    Marty_M 
    NETGEAR Community Team

    • tewatson's avatar
      tewatson
      Aspirant
      Jul 20, 2017

      I get that.  The question is how to allow users to remotely access the NAS.

       

      Tom

      • Marty_M's avatar
        Marty_M
        NETGEAR Employee Retired
        Jul 26, 2017

        Hello tewatson,
         
        We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

         

        The Netgear community looks forward to hearing from you and being a helpful resource in the future!

         

        Regards,
        Marty_M
        NETGEAR Community Team
         

    • Marty_M's avatar
      Marty_M
      NETGEAR Employee Retired
      Jul 23, 2017

      tewatson,

       
      To allow users to remotely access the NAS. First you will need to create ReadyCloud account for the users. Then go here for guide how to add ReadyCloud users.


      Regards,
      Marty_M 
      NETGEAR Community Team

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