Forum Discussion

Aspirant

Jun 24, 2016

Solved

Can't download "public" files from ReadyCloud

Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....

Desktop client

ReadyCLOUD Portal

mrvincent
Oct 12, 2016
6.6.0 Also solved my issue.

Thanks.

Bourbonbill

Aspirant

Jun 27, 2016

I was able to get this working again. After migrating my account to mynetgear I was having the same problem. I could not use my remote desktop app to access my ReadyNAS drive.

I had to uninstall ReadyCLOUD from the program manager. Then went to the readcloud.netgear.com web portal. Signed in with email and password. My ReadyNAS loaded, then on the bottom left, clicked on "Get the ReadyCloud App".

Everything working fine now. I did have one hickup. When I clicked on the the ReadyCloud icon in the system tray nothing happend. Then it disapeared but came back shortly. I think Windows 10 was refreashing or resetting the system tray. I should have rebooted after unistalling. But working fine now.

mrvincent
Aspirant
Jun 28, 2016
This is not related to my issue... I don't have the ReadyCloud app on my PC...
- BrianL2
  NETGEAR Employee Retired
  Jun 28, 2016
  Hi mrvincent,
  
  I suppose you've done this via ReadyCLOUD web portal. In some cases, using other web browser/s or browser mode would help.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - mrvincent
    Aspirant
    Jun 28, 2016
    Nah, wasnt working with my phone, my comp, and my clients comps...