Forum Discussion

Aspirant

Jun 24, 2016

Solved

Can't download "public" files from ReadyCloud

Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete.....

Desktop client

ReadyCLOUD Portal

mrvincent
Oct 12, 2016
6.6.0 Also solved my issue.

Thanks.

jacuerro

Aspirant

Jul 22, 2016

It's definitely something with the way how ReadyCloud talks with NAS.

Or rather how it points your NAS to your browser while trying to download files from remomte network.

I agree that this is not NAS itself, as I am able to download files while in same network as NAS.

Is anyone from Netgear reading our posts?

jacuerro

Aspirant

Jul 25, 2016

I've tried to download file from created web link using elinks (cli browser with JavaScript suppor).

It tries to download the file but there is an error that there is something missing:

BrianL2
NETGEAR Employee Retired
Jul 28, 2016
Hi gpaolo, mrvincent & jacuerro,

Could you guys tell us if this happens when the file/s are being downloaded on the ReadyCLOUD web portal? Also, were you able to try to generate the said web download links using the web portal, iOS or Android apps?

Kind regards,

BrianL
NETGEAR Community Team
- gpaolo
  Luminary
  Jul 28, 2016
  Hi BrianL,
  yes, in my case this happens trying to download any file both directly from ReadyCloud portal and using a web download link.
  I have tested it with Chrome and IE and the result is the same.
  The only configuration where it works is when I am connected to the web portal from a PC on the same network of the NAS.
  
  Thanks, regards,
  Gian Paolo
  - jacuerro
    Aspirant
    Jul 28, 2016
    Exactly same here.