Forum Discussion

Aspirant

Oct 20, 2021

Solved

Can't login to Readycloud with Chrome

I cannot login to Readycloud nor netgear page with my account in Chrome on desktop. The error is Request time out. However I am able to login through Chrome on my phone or with Firefox on by deskt...

gerak
Oct 22, 2021
Just updated my Java and the problem is fixed.

gerak

Aspirant

Oct 21, 2021

I mean the Netgear Community page.

I can login with Firefox and Chrome on Android, but not with Chrome on my Desktop, which is my default browser.

It is the same when I try to login to ReadyCloud.

StephenB

Guru - Experienced User

Oct 21, 2021

gerak wrote:

I mean the Netgear Community page.

I can login with Firefox and Chrome on Android, but not with Chrome on my Desktop, which is my default browser.

It is the same when I try to login to ReadyCloud.

I can log into both sites using Chrome from my Win10 desktop.

Have you tried

other browsers on the desktop?
using an incognito window?
clearing cookies/cache?
disabling internet security software (Kaspersky, Avast, etc).

Sandshark
Sensei - Experienced User
Oct 21, 2021
What error message are you getting? Have you changed your password and Chrome might have the old one saved?
gerak
Aspirant
Oct 22, 2021
Have you tried
other browsers on the desktop? - Yes, it works with Firefox.
using an incognito window? - Yes, it works with Netgear community, but Readycloud goes into infinate loop of loading process
clearing cookies/cache? - I have tried, but it doesnt change anything.
disabling internet security software (Kaspersky, Avast, etc). - No change after that.

I have also tried from 2 different computers - PC and laptop and it is the same when I'm logged into my Google account.

I can use Firefox for the time being but it is a strange problem and I can't find any reason for it.
A month ago I had no similar issues.
- StephenB
  Guru - Experienced User
  Oct 22, 2021
  gerak wrote: using an incognito window? - Yes, it works with Netgear community, but Readycloud goes into infinate loop of loading process
  
  I see that infinite loop also (and I can log into ReadyCloud with Chrome).
  
  Have you tried removing any saved passwords for the two sites?
  
  Does signing out of your google account make any difference?
  - gerak
    Aspirant
    Oct 22, 2021
    Removing saved password didnt make any difference.
    
    Signing out of Google works, but only if I choose to delete all user data (bookmarks, extensions, etc.).
    Then if I sign in again login stops working.