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Forum Discussion
How to delete a backup folder and start again?
Hi I'm struggling to figure out how to start afresh in backing up an existing PC folder for a second time to the NAS. I have deleted the folder on my NAS, which in turn removes it from the 'R...
Hi JennC,
Thanks for getting back to me.
NAS FW version is 6.5.1 and ReadyCLOUD Desktop Client is V1.12.
I have tried logging out of the ReadyCLOUD desktop client after deleting the share, but I haven't tried turning off the ReadyCLOUD from the admin page first. Just to be clear, you want me to click 'Cloud' menu link on the admin page and then clicking the slide button to 'OFF' for ReadyCLOUD, yes?
I'll try it tomorrow, as I'm on a different laptop as I write this - where everything is working fine! - and not the laptop that is experiencing the problem I described.
F.Y.I. This laptop where it's working okay is currently running WIN10 'Home' and was upgraded from WIN8.1. The laptop that is having problems is running WIN10 'Pro' and was upgraded from WIN7 'Ultimate'.
Regards,
Graham
Hi JennC
Just tried it on this laptop - the one having problems - and it's no different after trying your suggestion.
After following your instructions, I then turned ReadyCLOUD back on in the admin page and logged back into the desktop client and successfully created the share again. The response from the share concerned in the desktop client just sat there reporting "Indexing...(0%)" with nothing being backed up to the share on the NAS.
It just so happens that I had to create a new file in the local folder on the this laptop today - the folder that I had created the share for - and sure enough, this newly created file was indeed backed up to the share I had just created on the NAS, but NONE of the files that already existed in the local folder were backed up! The desktop client also reported "All files up to date" with a green tick against the folder icon.
It seems to me that somewhere a flag has been set reporting that ALL the files in my local folder with a datestamp before today's date have already been backed up, and therefore no action will be taken to back them up again! Something needs resetting somewhere either on the NAS or desktop client or on both, so I can effectively start again with the shares being created if they have been deleted.
It's a shame that this backup and sync option in the desktop client isn't working reliably, as the main reason I am having to recreate the share again, is because it simply stopped backing up some of the folders for no apparent reason after weeks of running without a hitch.
It certainly seems to be a problem that has come about after this latest f/w upgrade to the NAS AND the latest f/w upgrade of the desktop client itself.
I am not the only one having problems, as borne out by a number of other users on here reporting issues also :smileyfrustrated:.
If a solution isn't forthcoming soon, I'm going to remove the desktop client as it is not fit for purpose in it's present state and use my Acronis s/w to run a continuous backup of the folders concerned as an alternative. Shame, as the desktop client offers a much simpler method of doing this if only it worked!
Regards,
Graham
Hi
Anyone from Netgear Support care to comment on how to fix the problem?
Hi Viffergb,
You mentioned that there is another computer running with the desktop client and works with the PC backup, right? This means seetings of the ReadyNAS is okay. There must be something on the update of the comptuer that blocks it. Can you also check if Use Automatic Proxy Detection is unchecked? It should be blank, and turn off Firewall on this computer that is having trouble with the PC backup.
Regards,
Hi JennC,
Yes, the other laptop works fine, and agree the ReadyNAS settings must be okay.
It certainly narrows it down to being a problem on the faulty laptop itself. Tried disabling the firewall, but made no difference. Automatic Proxy Detection is difinitely unchecked.
What I have done is completely remove (uninstall in its entirety, including registry entries) the ReadyCLOUD desktop client and then re-installed it. That appears to have sorted it, as it is currently indexing and then hopefully will start backing up the shares that I had deleted from the ReadyNAS server....fingers crossed :manwink: It's going to take quite a while as the shares contain a lot of files.
One problem I still have is the fact that when I click on any folder icon in the desktop client, it doesn't open a Windows Explorer windows of said share. Although it's irritating, I can live with it.
Regards,
Graham
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